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Terms & Conditions

Warranty provided by the Seller
  1. All that are sold by the Seller are provided with 1-year warranty (from 2018.05.24.)
  2. The warranty period shall begin as of the day of the delivery of the goods to the Buyer.
    1. During the warranty period the Buyer shall be entitled to send back any defective goods to the Seller. The Seller shall examine the goods returned by the Buyer and after the examination whether the goods are qualified for the warranty support the Seller shall initiate to carry out the needed repairs. As soon as the repair process is completed, the relevant goods shall be sent back to the Buyer.
    2. The Seller shall be obliged to conduct the repair process within 30 days after the delivery of the goods. Provided the Seller is not able to complete the repair process within this period the Buyer shall be entitled to request (i) a credit note to be issued by the Seller so the Buyer can use the credited amount to procure an exchange good that can be the same type of good or any other goods of similar value or (ii) a refund of the purchase price.
      1. The 30 days period starts from the day when the Seller receives the goods sent back by the Buyer.
  3. After the end of the warranty period, the warranty coverage shall only be limited to the policies provided by the manufacturer if applicable whereas  charges for spare parts, shipping and/or handling , or other related fees might be applicable in such case.
    1. Provided the manufacturer’s guarantee applies the Seller informs the Buyer and forwards the defective goods to the manufacturer if necessary. The Seller shall ensure the needed repairs as soon as possible. Once the repair process is completed and any related fees are paid by the Buyer, the goods shall be sent back to the Buyer.
    2. The Seller shall be obliged to conduct the repair process within 30 days  after the delivery.  Provided the Seller is not able to complete the repair process within this period the goods shall be sent back to the Buyer.
      1. The 30 days period starts from the day when the Seller receives the goods sent back by the Buyer.
      2. If based on previous examinations the repair process should take longer than 30 days (as of 2019-03-07) after the delivery to the Seller, the Seller shall contact the Buyer and ask for confirmation of acceptance of extended repair handling period. In case the Buyer requests to return the goods before the repair process is completed he shall still bear any costs related to the shipping and handling or works performed in relation to the repairs executed before the return of the goods.
    3. All Goods could be replaced or repaired only in case of DOA (Dead On Arrival). Goods submitted with DOA note will be tested by qualified technicians. If claim is proved to be true involved Good will be replaced or repaired by the Seller covering all related costs.
    4. All shipping costs related to shipping to the Seller and repair costs are covered by the Buyer. Shipping of Goods back to the Buyer are covered by the Seller if the repair process is carried out. If repair process is not initiated due to rejection of repair offer or cancellation of the Buyer all shipping costs related to the shipping to the Buyer are covered by the Buyer.
    5. Warranty does not cover:
      • Replacement and repair of supplies (batteries, headphones, CDs and other accessories in the packaging)
      • Damages that result from the inadequate and inappropriate use of the Goods. Buyer shall read take time and read carefully the instructions for proper use of all Goods.
      • If Goods are stored improperly, and not according to the manufacturer’s instruction and directions.
      • Failure of other equipment that came in the same package with a Good (charger, cables, headphones and other accessories)
      • In case of using incompatible Goods with main Goods (that may cause damages) – all different type of extra equipment that Buyer can buy separately from the main Good in regular stores or super markets.
      • Damages resulting from repairs carried out by an unauthorized service center.
      • Damages resulting from external influences (such as all kind of accidents or natural disasters).
      • Plastic frame and propeller of DJI drones.
      • All brands of electric scooters, except DOA devices which have 7 business days.
    6. The Seller in no case will be liable if the manufacturer refuses to accept the warranty due to any of the reasons stated above.
  4. The Seller shall ensure that the Goods do not have any defects at the time of transfer of the risk to the Buyer.
  5. The Seller shall guarantee to the Buyer, that at the time of the transfer of the risk as stated in Article 4 of this Agreement
    1. the Goods have the features and are in a conditions as agreed by the Parties, or, if not agreed explicitly, the Goods shall be in a condition and quality as the Seller has advertised them or as reasonably expected due to the nature of the Goods;
    2. the Goods have been supplied in the agreed quantity
    3. the Goods meet the requirement of the legislation of the Irish Republic.
  6. The Buyer shall be obliged to examine thoroughly the Goods in the manner of consistency with the conditions confirmed in the Order confirmation and/or Agreement immediately after the transfer of risk.
  7. Provided that any damage of the Goods occurs after the moment of the transfer of the risk the Seller shall be not liable for such damage and the Buyer shall be not released from his obligation to pay the Purchase Price and the relevant costs unless this damage was a direct consequence of a breach of obligations of the Seller.
  8. The Buyer acknowledges that the Seller is not the manufacturer of the Goods and does not provide the warranty for the quality of the Goods due to par. 429 of the Act No. 513/1991 Coll. The Commercial Code. The Seller shall however assign any rights related to the warranty for the quality of the Goods provided by the manufacturers of the Goods, in particular to deliver any warranty certificates or declarations of the manufacturers.
  9. In case the Goods will show any defects after the transfer of the risk the Buyer shall apply his rights directly by the manufacturer.
  10. In the event that the manufacturer does not provide remedy or repair or if the Buyer does not for any reason apply by the manufacturer, he can ask the Seller to carry out the repair and the Seller, provided he is capable of completing of the repair, can carry out the demand of the Buyer for an additional charge. The Seller shall not be held responsible for any delay or lack of capability to carry out the needed repairs.
  11. All devices which the Buyer shall send back to the Seller for reasons of repair, exchange or refund must be sent back using the My Repair service provided by the Seller, available under the www.mobileshop.bz account of the Buyer.
  12. If Seller receives a device which is not registered in the My Repair registry the Seller shall send the device back to the Buyer without any questions asked. All related transportation costs must be paid by the Buyer.
  13. All Goods that the Buyer wishes to return to the Seller must be sent back to the address stated on the related Repair Label of the Repair Ticket created by the Buyer. The Seller shall not be held responsible for Goods sent back by the Buyer to the wrong address. If the Goods sent back by the Buyer arrive to the premises of the Seller other than the location stated in the Repair Label of the related Repair Ticket the Seller shall send the Goods back to the Buyer without any questions asked. All related transportation costs must be paid by the Buyer.
  14. Ten days after a device is handed to the delivery company and sent back by the Seller to the Buyer, if not notified otherwise by the Buyer during this ten day period, all devices are considered successfully delivered to the Buyer.
  15. The Buyer acknowledges that the warranty policies provided by the Seller are following the EU legislation, which is also reflected in Slovak legislation. The Seller is not required to provide any warranty such service is optional.
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